FAQ For Custom Jewellery

1. What if we can’t deliver on time? 

We usually  delivery on time , Unless there is something out of control, such as the Covid-19 ,or some terrible wether ,  we will inform our customers in advance and discuss the solution. If everything goes well, we will deliver the goods on time.

2.What if the goods are wrong? 

This kind of situation will not happen. We have the team for every Jewellery process and check many times  before delivery.

3. What about the jewellery damage during the transportation ? 

We will remake for you and ship to you .

4. How to customize and wholesale?

We are professional in custom design, and we also have an inventory of jewelry in our warehouse. 

1. Ask about our custom designs 
2. Draw CAD and The quotation 
3. Confirm the sample order 
4. Pay the deposit, we start to make the sample 
5. After confirming the sample, we will work on mass production. 
6. Quality control 
7. Balance your payments 
8. Shipping .

5. What’s the minimum order quantity?  

The MOQ  is adjusted according to the needs of clients. 

6. Is the mold fee-free?

If your order quantities are 50-100 pcs , we won’t charge mold fee , less than 50 pcs , we charge mold fee . 

7. Can we get a sample? How soon will it be ready? 

 Yes, you can get samples first. Samples will finish in about 7-10 days. it depends on the designs , maybe 3-5 days .

8.How about the cost of the product? 

We guaranteed  a reasonable price and better price , wholesale price .

9. Is it possible to customize all kinds of jewelry? 

You can customize any designs you want .  

10.Are the materials used in the product environmentally friendly?

We meet the ethical standards when it comes to human rights, the impact on our environment . 

11. Does the product material contain substances harmful to human health? 

Our materials are safe, tested, certified by professional institutions, and do not contain any harmful substances such as nickel and lead.

12. What do i do if my order jewelry pieces are defective ?

First off, our apologies! Please send back the package , Our Customer Happiness Team will be happy to help resolve it!

13. How to ask your clients use the polishing cloth ?

To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.

It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.

14. How do i take care of my jewelry ?

Gold Vermeil/925 Sterling Silver 

When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintain colour for vermeil and silver pieces. To keep your piece looking its best, gently rub the surface with the polishing cloth included in your order. Remove your jewelry when applying scents, lotions and sprays.

K gold jewelry 

To keep their beauty and patina as long as possible, scrub lightly with a fresh toothbrush and warm water. Make sure to rinse away any excess residue! You can also buff your K gold pieces gently 

15. What’s your return and exchange policy ?

Our 15-day return policy ，if the order without quality problem , cannot return . Engraved  with your logo Products are not eligible for a return at any time and are final sale.

 Please see below!

All products:
All returns must be
Unworn
Have no signs of wear or damage.  

If you have any other questions , please do not hesitate to contact us .